Privacy Policy

Introduction

OptimyCloud LLC ("PostCare", "we", "us") is committed to protecting the privacy of its users and their clients. This policy explains how we collect, use, and protect personal data in accordance with the Mauritius Data Protection Act 2017.

Data We Collect

We collect the following categories of personal data:

• Account information: name, email address, phone number of clinic professionals
• Clinic information: clinic name, address, timezone
• Client data: name, phone number, email (provided by clinics for aftercare messaging)
• Health-related data: aftercare messages, concern reports, recovery photos submitted by clients
• Usage data: login timestamps, feature usage (via Sentry for error tracking)

Purpose of Processing

Personal data is processed for the following purposes:

• Providing the aftercare messaging service (contract performance)
• Sending automated WhatsApp messages to clients on behalf of clinics
• Managing concern reports and recovery tracking
• Ensuring platform security and error monitoring

Legal Basis

• Contract performance: processing necessary to provide the SaaS service to clinic professionals
• Consent: client data is processed based on consent obtained by the clinic before enrollment
• Legitimate interest: error monitoring and platform security

Data Recipients & Transfers

Your data may be processed by the following third-party services:

• Supabase (database hosting) — Singapore/US
• Twilio (WhatsApp messaging) — US
• Resend (email delivery) — US
• Sentry (error monitoring) — US
• Cloudflare (security, captcha) — US

These providers maintain appropriate data protection standards. International data transfers are conducted with adequate safeguards.

Data Retention

Account data is retained for the duration of the service contract. Client aftercare data is retained for 12 months after the last message delivery. Data is deleted upon account closure or upon request.

Your Rights

Under the Mauritius Data Protection Act 2017, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Object to processing
• Data portability

To exercise these rights, contact us at: contact@optimycloud.com

Data Protection

For any questions regarding data protection, contact us at contact@optimycloud.com. Complaints may also be addressed to the Data Protection Office of Mauritius.

Cookies

PostCare uses essential cookies for authentication and session management. We also use Sentry for error tracking. No advertising cookies are used. See our cookie banner for more details.