Terms of Service

1. Overview

These Terms of Service ("Terms") govern your use of the PostCare platform operated by OptimyCloud LLC. By creating an account, you agree to these Terms.

2. Description of Service

PostCare is a SaaS platform that lets tattoo and permanent makeup studios send automatic aftercare messages to their clients via WhatsApp. The service includes client management, aftercare sequences, automatic replies, alerts, scheduled sending and PDF import of aftercare sheets.

3. Account & Responsibilities

You must provide accurate information when creating your account. You are responsible for maintaining the confidentiality of your login credentials.

As a studio, you are responsible for obtaining your clients' consent before sending them aftercare messages.

4. Data & Privacy

You retain ownership of all client data uploaded to PostCare. We process this data solely to provide the service. See our Privacy Policy for details on data handling.

5. Pricing & Payment

PostCare offers the Solo plan (€29 excl. tax per month or €290 per year) for one artist, up to 100 active clients per month, and the Studio plan (€49 excl. tax per month or €490 per year) with 3 artists included, €10 excl. tax per month per extra artist, up to 250 active clients per month. An active client is a client who received at least one WhatsApp message from the studio during the calendar month. On Solo, the first month above 100 active clients is free; the following times, the subscription moves to Studio on the 1st of the following month, never mid-month, and goes back to Solo on the 1st of the month following a month that ended at 100 active clients or fewer with a single artist. The studio is warned by email at 80 active clients and in its dashboard from 90, and accepts this rule when subscribing. Adding an artist is charged pro rata after confirmation. Subscriptions are billed monthly or yearly, excluding taxes. Refunds are handled case by case.

6. Availability & Support

We aim for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance. Support is available via email at contact@postcare.net.

7. Limitation of Liability

PostCare is a messaging tool. Studios remain fully responsible for the content and accuracy of the aftercare instructions sent through the platform. OptimyCloud LLC shall not be liable for indirect, incidental or consequential damages.

8. Termination

Either party may terminate the service at any time. Upon termination, your data will be retained for 30 days before permanent deletion. You may request a data export before termination.

9. Modifications

We may update these Terms from time to time. Users will be notified of material changes via email. Continued use after changes constitutes acceptance.

10. WhatsApp Business Compliance

PostCare delivers aftercare messages through Twilio's WhatsApp Business API. By using PostCare, you agree to comply with Meta's WhatsApp Business Policy and Commerce Policy. You must obtain explicit consent from clients before enrolling them in messaging sequences. Clients can opt out at any time by replying STOP. You are solely responsible for the content of messages sent through the platform. PostCare reserves the right to suspend accounts that violate WhatsApp's policies.

11. Governing Law

These Terms are governed by the laws applicable in the jurisdiction of OptimyCloud LLC's incorporation. For users located in the European Union, mandatory consumer protection laws of your country of residence shall apply where they provide a higher level of protection. Any disputes shall first be resolved amicably. Where legal proceedings are necessary, they shall be subject to the competent courts, with EU residents retaining the right to bring proceedings in their country of residence as guaranteed by EU law.

12. Disclaimer

PostCare is an aftercare communication tool. It is not a health service and does not provide diagnosis or medical advice.

All aftercare instructions sent through PostCare are written by the studio. Automatic replies only repeat the studio's own FAQ and always point the client back to the studio for anything else.

For serious symptoms, clients must seek professional help or emergency services directly. PostCare is not liable for decisions made based on messages sent through the platform.